Where clarity begins and questions find their place
Some conversations need space to develop properly. We've built this pathway so your inquiry reaches the right desk without unnecessary detours or automated replies that miss the point entirely.
Written correspondence
For detailed matters requiring documentation or when you prefer written records of our exchange.
Direct voice channel
When spoken explanation works better than typing everything out, or when immediate clarification helps.
Physical location
Our Castle Hill workspace sits between the old Showground site and the Hills district retail zone.
14/6-8 Old Castle Hill Rd
Castle Hill NSW 2154
Structured inquiry submission
This method works well when you need to organize thoughts before sending them. Fill what applies, skip what doesn't. We read everything that comes through — nothing gets filtered by automation or keyword scanning.
Tell us what brings you here
Our Castle Hill workspace
We're tucked in a commercial suite along Old Castle Hill Road, about twelve minutes' walk from Castle Towers if you're coming from that direction. Street parking fills up mid-morning, but there's overflow space behind the building.
Exact coordinates: Suite 14, 6-8 Old Castle Hill Road
Castle Hill, New South Wales 2154
Australia
Response patterns and realistic timelines
Most inquiries get answered within one full business day. Complex questions requiring research or internal discussion might take two to three days. If your matter needs immediate attention, calling directly usually gets faster resolution than written methods.
We operate Monday through Friday, 9 AM to 5 PM Australian Eastern Time. Messages arriving outside those hours sit in queue until the next business morning.
Enrollment-related inquiries sent during peak periods (January, July) may experience slightly longer response times due to volume — typically an extra day or two beyond our usual turnaround.